Widerrufsrecht

Return/Refund Policy

It is important to us that you are completely satisfied with your purchase.

For the Exchange & Return Policy,the time frame is within 30days.

Please note that for custom-made products finalized through personalized consultation, we are unable to offer a full return or refund once the customization process has been initiated.


If for any reason you do not absolutely love the item you ordered,

we gladly offer returns and exchanges service.

the policy is as follows:

1.Please do not cut the lace, make sure the wig is unaltered, unworn, unwashed, undamaged and in original packaging within 30 days.

2.Before shipping back, please email us firstly for the shipping address.


3.Customers are responsible for the return shipping charge  with the conditions below

Chang style/color

Dislike/unsuitable

Artificial Reason

after we receive the package and confirmed it is in original status,
the refund will be processed in 1-7 business days.

Junoda will be responsible for the return shipping fee with the conditions below

For defective items This happen when the products is incorrect, damaged by carrier, or defective in another way

Exchange policy

1.Email junodawig@gmail.com within 30 days after receiving your package to make an application for exchange.

2.Emails received after 30 days will not be taken into consideration.


3.Please email us with photos of the hair for our reference.

We will reply with return instructions after confirming it's in consistency with our policies.
4.We can offer one-time exchange without restocking fee for the items that have not been worn or tampered with.

After we have received the returned package from you we will then ship the exchanged item for free. 

 

European Union (EU) Customers – Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU consumer protection laws.

To exercise this right, you must notify us within 14 days after delivery by contacting our customer service team. You may use an email or written statement clearly indicating your decision to return the item.

Once your withdrawal request is approved, you will be provided with return instructions. Items must be returned in accordance with our return conditions, including being unused, in original packaging, and in resellable condition.

Please note that for hygiene reasons, certain products such as wigs, hairpieces, and other personal-use items may be subject to additional return conditions where applicable under hygiene protection rules, if the product has been opened or worn.

Refunds will be processed after the returned items are received and inspected.

service@junodawig.com